HOW DO I ORDER?
Choose a product, review its size and description, add it to your bag, then complete checkout.
WILL I GET A RECEIPT?
An order confirmation is sent to the checkout email address. Check junk folders if it does not arrive.
CAN I CORRECT MY ADDRESS?
Email info@lorvena.store immediately with your order number. Changes are not guaranteed after dispatch.
DO YOU SHIP ABROAD?
Supported countries appear at checkout. Restrictions may apply to certain items or regions.
WHEN SHOULD I EXPECT DELIVERY?
Preparation usually takes 1–3 business days. Transit estimates range from 7–28 business days depending on destination; see the Shipping Policy for regional estimates.
WHERE IS MY TRACKING LINK?
We send it after dispatch when carrier tracking is available. The first update may take 24–72 hours.
WHY DID I RECEIVE TWO PACKAGES?
Items may leave different fulfillment points. Multiple deliveries can be normal.
HOW DO I FIND MY SIZE?
Use measurements on the individual listing. If unsure, contact us with the item and your measurements.
CAN I RETURN A PRODUCT?
Eligible items can be requested for return within 30 days after delivery. Exceptions and statutory rights are detailed in the Return Policy.
WHAT IF MY ITEM ARRIVES DAMAGED?
Send the order number and photos to info@lorvena.store. We will investigate and provide an appropriate remedy.
HOW WILL A REFUND ARRIVE?
Normally through the original payment method after approval, subject to applicable legal timing requirements.
WHICH CARDS OR WALLETS WORK?
Only the payment options shown at your checkout are available for that order.
CAN I UNSUBSCRIBE FROM EMAILS?
Yes, use the unsubscribe link in marketing messages. Transactional messages will still be sent as necessary.
HOW DO I REACH SUPPORT?
Email info@lorvena.store with your question and order number if applicable.