OUR 30-DAY WINDOW
For eligible change-of-mind returns, contact us within 30 calendar days after delivery. Products should be unworn, unused beyond reasonable inspection, and returned with included components and tags where possible. Trying on apparel or shoes carefully indoors is generally acceptable.
STARTING A RETURN
Email info@lorvena.store with your order number, item name, reason, and photos if the product is damaged or incorrect. Wait for our instructions and the correct return location. The published business mailing address is not a return center.
EXCEPTIONS
Custom-made or personalized goods, certain unsealed hygiene-sensitive products, gift cards, and clearly designated final-sale products may not qualify for voluntary returns where the law permits. These exceptions do not override rights concerning defective or misdescribed goods.
SHIPPING THE RETURN
For voluntary returns, return postage may be paid by the customer if disclosed before the return is arranged. When we supplied the wrong item or a defective item, we cover reasonable return costs where required. Use protective packaging and retain the postage receipt or tracking number.
INSPECTION AND REFUND
We assess returns promptly after receipt. Approved refunds are typically initiated to the original payment method within 5–10 business days after approval, or sooner where law requires. The card issuer may take additional time to display the credit. Original delivery fees are refunded where legally required.
EXCHANGES
Size or color swaps depend on stock. We may suggest returning an eligible item and placing a new order when a direct exchange is not possible.
INCORRECT, DAMAGED, OR FAULTY GOODS
Notify us with photos and a description. We will review repair, replacement, price reduction, or refund as appropriate under applicable law. Please do not discard the item before receiving instructions unless safety requires it.
CANCELLATIONS AND STATUTORY RIGHTS
Order cancellation before dispatch is addressed in our Cancellation Policy. Mandatory consumer rights, including applicable cooling-off rights, take precedence over any narrower language in this policy.
QUESTIONS
info@lorvena.store