PREPARATION
Orders are generally prepared in 1–3 business days after payment confirmation, excluding weekends and relevant holidays. Product availability, verification, and peak periods may extend preparation time; we will communicate significant delays.
ESTIMATED TRANSIT AFTER DISPATCH
United States: 7–18 business days
United Kingdom: 7–18 business days
Canada: 7–18 business days
Australia: 7–18 business days
European destinations: 10–21 business days
Other supported destinations: 10–28 business days
These are planning estimates, not guaranteed arrival dates. Total delivery time includes processing plus transit. The shipping options actually offered at checkout control your order.
COSTS AND DESTINATIONS
Available destinations and shipping fees are shown at checkout. Promotions apply only when displayed and eligibility requirements are met. We do not impose undisclosed shipping charges after checkout.
CUSTOMS
Cross-border shipments may be assessed duties, import taxes, or customs handling fees. Checkout must disclose whether these are prepaid or payable by the recipient. Unless clearly marked as included, destination charges may be the customer's responsibility, subject to applicable law.
TRACKING AND SPLIT SHIPMENTS
When a carrier provides tracking, we email shipment details. Initial scans may take 24–72 hours. Items may be sent separately, with different tracking numbers.
ADDRESS ERRORS
Check the recipient name, street, apartment, postcode, and phone number before ordering. Email us immediately if anything is incorrect; once dispatched, changes may be impossible.
DELAYS, LOSS, AND DAMAGE
Carriers, weather, border inspections, and regional holidays can affect transit. If tracking stalls unusually long, or a package is missing or damaged, contact us with the order number and photos where relevant. We will investigate and provide the remedy required by law and our policy, including replacement or refund when appropriate.
DELIVERY DISPUTES
A delivered scan does not automatically end our review. Please check the delivery location and household, then contact us so we can investigate with the carrier.
CONTACT
info@lorvena.store